Personal Power - Language

 May 12, 2010

Interview with Tonya Reiman, author of the book The Yes Factor: Get What You Want. Say What You Mean. The Secrets of Persuasive Communication

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Mike Carruthers:
Body language can be very useful in business.

Tonya Reiman:
You know for instance if you’re going to interview a client one of the things you want to be able to do is to be able to see their feet – you want to be able to see their legs. So I would say take them to a place where you’re either sitting on the same side of them or on a couch.

Tonya Reiman, author of the book The Yes Factor...

 May 11, 2010

Interview with Tonya Reiman, author of the book The Yes Factor: Get What You Want. Say What You Mean. The Secrets of Persuasive Communication

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Mike Carruthers:
You know that your body language says a lot about you so why not make it say good things?

Tonya Reiman:
You want to have good posture because if I walk into a room and my shoulders are slightly slumped over I’m not going to give the impression that I feel confident, instead I’m going to give the impression that I’m kind of trying to hide.

Tonya Reiman, author of the book The Yes Factor...

April 2, 2010

Interview with Harry Beckwith, author of the book You, Inc.: The Art of Selling Yourself

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Mike Carruthers:
If you want people to find you fascinating, try listening more and talking less.

Harry Beckwith:
And when you listen to someone, you appear fascinated with them and then that is fascinating to them - you're treating them as someone you regard highly, and we treasure that.

Harry Beckwith, co-author of the book You, Inc. tells the story of his friend Gary.

March 29, 2010

Interview with Stacey Hanke, author of the book Yes You Can!: Everything You Need From A to Z to Influence Others to Take Action

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Mike Carruthers:
Should you send an email or talk to the person, careful what you chose because you could end up in trouble.

Stacey Hanke:
Bottom line when in doubt always either pick up the phone first or have a face-to-face conversation – we need to understand that once it’s in writing it’s always there.
 

March 24, 2010

Interview with Meryl Runion, author of the book Speak Strong, Say what you Mean, Mean what you Say, Don't be Mean when you say it.

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Mike Carruthers:
Say what you mean - it seems like simple straightforward advice but so often we don’t.

Meryl Runion:
So many of us have been taught not to say what we mean for the sake of social nicety or to keep the peace.
 

March 4, 2010

Interview with Sally Hogshead, author of the book Fascinate: Your 7 Triggers to Persuasion and Captivation

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Mike Carruthers:
Why is it that we find some people more fascinating than others?

Sally Hogshead:
The reason why they’re more fascinating is because they have an ability to elicit what I call the fascination triggers. There are 7 fascination triggers.
 

Sally Hogshead, author of the book Fascinate…

March 2, 2010

Interview with Janine Driver, author of the book You Say More Than You Think: Use the New Body Language to Get What You Want!, the 7-day Plan

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Mike Carruthers:
Other people make assumptions about you based on your body language.

Janine Driver:
So the most important perception is that powerful people keep their three power zones open and those three power zones are the path of our body from our neck dimple down to our belly button, down to below the belt area.
 

March 1, 2010

Interview with Janine Driver, author of the book You Say More Than You Think: Use the New Body Language to Get What You Want!, the 7-day Plan

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Mike Carruthers:
When it comes to body language a lot of the things that people assume to be true are actually myths.

Janine Driver:
A big one is when someone’s lying they decrease their eye contact – come on now, really? Because my grandmother, and my great grandmother they knew that when you’re going to lie you give a little extra eye contact – we all know that.

February 26, 2010

Interview with Dr. Frank Luntz, author of the book Words That Work, Revised, Updated Edition: It's Not What You Say, It's What People Hear

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Mike Carruthers:
Words can be tricky business: take the word "accountable" - it sounds strong, trustworthy and responsible - but in communication like advertising, research shows that accountable is deadly.

Dr. Frank Luntz:
If you tell me that the company is accountable, it must mean that they're doing something bad that they have to be accountable for.
 

February 12, 2010

Interview with Chip Heath, co-author of the book Made to Stick: Why Some Ideas Survive and Others Die

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Mike Carruthers:
Some ideas stick with us for a long time; other ideas die the minute after we hear them.

Chip Heath:
Ideas that stick - JFK's Man on the Moon speech, The Boy Who Cried Wolf, Aesop's fable that has stuck for twenty-five hundred years, the "this is your brain on drugs" campaign from the 80's.
 

Chip Heath, co-author of the book Made to Stick...