Something You Should Know about Management

Getting People To Agree With You

October 22, 2015


Interview with Melanie Billings-Yun, author of the book Beyond Dealmaking: Five Steps to Negotiating Profitable Relationships




Mike Carruthers:
You negotiate when you try to get someone else to agree to do something, but getting someone to agree to do something and having them actually do it are not the same thing.


Melanie Billings-Yun:
Psychological studies have shown that people do not feel committed to agreements that they felt they were bullied into or forced to make and will find ways to get back at you.

Melanie Billings-Yun

Workplace Sabotage

October 16, 2015


Interview with Robert M. Galford, author of the book Simple Sabotage: A Modern Field Manual for Detecting and Rooting Out Everyday Behaviors That Undermine Your Workplace




Mike Carruthers:
Many organizations get bogged down in polices, rules and behaviors that sabotage success.


Robert M. Galford:
You can see it when people are frustrated, you can see it when customers are frustrated just by slowness or rigidity.

Robert Galford

Why So Many Leaders Are Lousy - Part 2

October 7, 2015


Interview with Jeffrey Pfeffer, author of the book Leadership BS: Fixing Workplaces and Careers One Truth at a Time




Mike Carruthers:

A lot of the common leadership advice today seems to fly in the face of reality.


Jeffrey Pfeffer:

The leadership literature mostly says that you should tell the truth and I actually don’t believe that. I think that there’s social research that suggests that one of the most important skills of a leader is the ability to prevaricate.

Jeffrey Pfeffer

Why So Many Leaders Are Lousy

October 6, 2015


Interview with Jeffrey Pfeffer, author of the book Leadership BS: Fixing Workplaces and Careers One Truth at a Time




Mike Carruthers:
Every year about 50 billion dollars is spent on leadership development in the form of books, seminars, speakers and programs – the results…


Jeffrey Pfeffer:
Has produced almost nothing – employee engagement is low, trust in leaders is low, job satisfaction is low - if something hasn’t worked for 70 years we can keep doing it but the odds of it changing I don’t think is very high.

Jeffrey Pfeffer

The Silo Effect

September 15, 2015


Interview with Gillian Tett, author of the book The Silo Effect: The Peril of Expertise and the Promise of Breaking Down Barriers




Mike Carruthers:
There’s something in our personal and our professional culture today called the silo effect.


Gillian Tett:
Today’s bureaucracies are often so fragmented that the right hand doesn’t know what the left hand is doing. The fundamental problem that comes from that is that bright people do really, really dumb things.

Gillian Tett

Say What You Mean

July 10, 2015


Interview with Meryl Runion, author of the book Speak Strong: Say what you MEAN. MEAN what you say. Don't be MEAN when you say it.




Mike Carruthers:
Say what you mean - it seems like simple straightforward advice but so often we don’t.


Meryl Runion:
So many of us have been taught not to say what we mean for the sake of social nicety or to keep the peace.

Meryl Runion

Using Surprise To Your Advantage


April 15, 2015


Interview with Andy Nulman, author of Pow! Right Between the Eyes: Profiting from the Power of Surprise


Mike Carruthers:
To be more successful, whether as a business or as an individual, one often overlooked strategy is the power of surprise.


Andy Nulman:
The definition here is it's the constant expansion of the boundaries of delightful extremes. What you want to make sure you do is delight a customer.

Andy Nulman



Treating Employees As People

April 3, 2015


Interview with Rodd Wagner, author of the book Widgets: The 12 New Rules for Managing Your Employees As If They're Real People




Mike Carruthers:
For a while now employers have had a lot of leverage because of the tough job market really since the crash of 2008.


Rodd Wagner:
Now the most recent numbers indicate that employees have leverage and now companies are starting to ask employees - well what do you want? How can we keep you here? We want to make sure you’re happy.


Rodd Wagner

Taking Confrontation Out Of Conflict

February 18, 2015


Interview with Tim Ursiny, author of the book The Coward's Guide to Conflict: Empowering Solutions for Those Who Would Rather Run Than Fight




Mike Carruthers:
Conflict. It makes a lot of us uneasy, so we avoid it at all costs. Why?


Tim Ursiny PhD:
I think that most of us don't have a good role model for healthy conflict. I mean how many people do you know, that you can think of "Wow! They really handle conflict well?"

Tim Ursiny

The Trouble With Micromanagers

December 30, 2014


Interview with Harry Chambers, author of the book My Way or the Highway: The Micromanagement Survival Guide




Mike Carruthers:
Ever work for a boss who was a micromanager, you know, one who practices…


Harry Chambers:
Management by hovering and hounding, and they become a second skin of their employees.


Harry E. Chambers

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