Something You Should Know about Management


Using Surprise To Your Advantage

 

April 15, 2015

 

Interview with Andy Nulman, author of Pow! Right Between the Eyes: Profiting from the Power of Surprise

_______________
 

Mike Carruthers:
To be more successful, whether as a business or as an individual, one often overlooked strategy is the power of surprise.

 

Andy Nulman:
The definition here is it's the constant expansion of the boundaries of delightful extremes. What you want to make sure you do is delight a customer.
 


Andy Nulman

 

 

Treating Employees As People

April 3, 2015

 

Interview with Rodd Wagner, author of the book Widgets: The 12 New Rules for Managing Your Employees As If They're Real People

 

www.IAmNotAWidget.com

 

________________

 

Mike Carruthers:
For a while now employers have had a lot of leverage because of the tough job market really since the crash of 2008.

 

Rodd Wagner:
Now the most recent numbers indicate that employees have leverage and now companies are starting to ask employees - well what do you want? How can we keep you here? We want to make sure you’re happy.

 


Rodd Wagner

Taking Confrontation Out Of Conflict

February 18, 2015

 

Interview with Tim Ursiny, author of the book The Coward's Guide to Conflict: Empowering Solutions for Those Who Would Rather Run Than Fight

 

________________

 

Mike Carruthers:
Conflict. It makes a lot of us uneasy, so we avoid it at all costs. Why?

 

Tim Ursiny PhD:
I think that most of us don't have a good role model for healthy conflict. I mean how many people do you know, that you can think of "Wow! They really handle conflict well?"
 


Tim Ursiny

The Trouble With Micromanagers

December 30, 2014

 

Interview with Harry Chambers, author of the book My Way or the Highway: The Micromanagement Survival Guide

 

________________

 

Mike Carruthers:
Ever work for a boss who was a micromanager, you know, one who practices…

 

Harry Chambers:
Management by hovering and hounding, and they become a second skin of their employees.

 


Harry E. Chambers

How To Listen Better Than You Have Before

November 11, 2014

 

Interview with Dr. Marcia Reynolds, author of the book The Discomfort Zone: How Leaders Turn Difficult Conversations Into Breakthroughs (BK Business)

 

________________

 

Mike Carruthers:
In any important conversation you have it’s important to remember that…

 

Dr. Marcia Reynolds:
Listening is the most important piece of a conversation. So many people like rehearse what it is I’m going to say and it never turns out the way you think it is anyway.
 


Dr. Marcia Reynolds

When Inexperience Is A Good Thing

November 10, 2014

 

Interview with Liz Wiseman, author of the book Rookie Smarts: Why Learning Beats Knowing in the New Game of Work

 

________________

 

Mike Carruthers:
When it comes to a job or career it’s experience that matters. Or does it?

 

Liz Wiseman:
I think that advice has been accurate for a lot of years but the world of work has changed a lot in the last few years.
 


Liz Wiseman

How To Give & Take Criticism - Part 2

November 4, 2014

 

Interview with Deb Bright, author of the book The Truth Doesn't Have to Hurt

 

To hear the complete interview with Deb Bright click here

 

________________

 

Mike Carruthers:
For criticism to be effective there has to be trust between giver and receiver.

 

Deb Bright:
Because when you trust someone then you know the intent is positive. You know that they’re there to help you not hurt you.
 


Deb Bright

 

How To Give & Take Criticism

November 3, 2014

 

Interview with Deb Bright, author of the book The Truth Doesn't Have to Hurt

 

To hear the complete interview with Deb Bright click here

 

________________

 

Mike Carruthers:
Criticism in many workplaces the word has become taboo.

 

Deb Bright:
We’ve colored or painted it over with other words like appreciative feedback, caring confrontation, a coaching moment. You know what we’ve done is we’ve really created a tremendous amount of confusion in the workplace.
 


Deb Bright

 

Personal Motivation

October 6, 2014

 

Interview with Susan Fowler, author of the book Why Motivating People Doesn't Work . . . and What Does: The New Science of Leading, Energizing, and Engaging

 

________________

 

Mike Carruthers:
Promising a reward is a common way to get someone or ourselves to do something. But there’s a problem with that.

 

Susan Fowler:
There’s the undermining effect that says whenever we reward people for something they would have loved doing in the first place they lose the love of doing it.

 


Susan Fowler

Being More Efficient On The Job - Part 2

September 19, 2014

 

Interview with Julie Morgenstern, author of the book Making Work Work: New Strategies for Surviving and Thriving at the Office

 

________________

 

Mike Carruthers:
Here's a great way to be more productive at work.

 

Julie Morgenstern:
Stop checking email for the first hour of the day just completely avoid email.
 


Julie Morgenstern

Something You Should Know - Blogged