Something You Should Know about Management


How To Be Fascinating

March 4, 2010

 

Interview with Sally Hogshead, author of the book Fascinate: Your 7 Triggers to Persuasion and Captivation

 

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Mike Carruthers:
Why is it that we find some people more fascinating than others?

 

Sally Hogshead:
The reason why they’re more fascinating is because they have an ability to elicit what I call the fascination triggers. There are 7 fascination triggers.
 


Sally Hogshead

Sally Hogshead, author of the book Fascinate

 

Why So Many Bosses Are Lousy Leaders

February 19, 1020

 

Interview with Terry R. Bacon, author of the book What People Want: A Manager's Guide to Building Relationships That Work

 

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Mike Carruthers:
A lot of managers are lousy at their job and the process of promoting managers is a big part of the problem.

 

Terry Bacon:
A lot of managers are promoted because they're very good technically at what they do.  And they're so good technically, they're promoted into positions of management, often without having a real aptitude for people and usually without any real good training on how to manage people.
 


Terry R. Bacon

Getting People to Agree With You

February 15, 2010

 

Interview with Melanie Billings-Yun, author of the book Beyond Dealmaking: Five Steps to Negotiating Profitable Relationships

 

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Mike Carruthers:
You negotiate when you try to get someone else to agree to do something, but getting someone to agree to do something and having them actually do it are not the same thing.

 

Melanie Billings-Yun:
Psychological studies have shown that people do not feel committed to agreements that they felt they were bullied into or forced to make and will find ways to get back at you.
 


Melanie Billings-Yun

Gender Differences In The Workplace

February 9, 2010

 

Interview with Alice Adams, author of the book Playing to Strength: Leveraging Gender at Work

 

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Mike Carruthers:
A common belief (in the workplace anyway) is that men and women have very different strengths that they bring to the table.

 

Alice Adams:
"Men are more analytical, have higher intensity leadership qualities, women are more empathetic they’re better at collaborating..."

 


Alice Adams 

Alice Adams, author of the book Playing to Strength, says these perceptions about gender differences in the workplace are actually completely false.

What Really Motivates People - Part 2

January 20, 2010

 

Interview with Daniel Pink, author of the book Drive: The Surprising Truth About What Motivates Us

 

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Mike Carruthers:
Pay for performance. That’s the model many organizations use to motivate their people; if you perform we’ll pay you money.

 

Daniel Pink:
And what the science shows that you've got to pay people enough, but once you pay people enough, external rewards like that (If/then rewards) don’t play that big of a role in high performance.


Daniel Pink

What Really Motivates People

January 19, 2010

 

Interview with Daniel Pink, author of the book Drive: The Surprising Truth About What Motivates Us

 

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Mike Carruthers:
Reward and punishment, the old "carrot and stick" are the classic methods organizations use to motivate their people. However…

 

Daniel Pink:
There’s actually a better approach to motivation that is not routed in carrots and sticks but has to do with autonomy and mastery and purpose.


Daniel Pink

Customer Service In A Bad Economy

October 22, 2009

Interview with Terry Vavra, author of the book Loyalty Myths: Hyped Strategies That Will Put You Out of Businessand Proven Tactics That Really Work

 

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Mike Carruthers:
Customer service, like so many other things, has taken a real hit because of the bad economy. Some interesting research on the Internet shows that…


Terry Vavra:

The typical U.S. company today probably has 50 to 100 times more negative word of mouth posted about it than positive.


Terry Vavra

 

The Cost Of Chaos In The Workplace

 October 19, 2009

Interview with Len Merson, CEO of Chaos Over, Inc.

 

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Mike Carruthers:
Disorganization in the workplace comes at a very high cost.

 

Len Merson:
There are studies that have been done over the last 15 years in the area of information management, all these studies have been independent of each other, but they happened to ask one question in common. The question that was asked was, “How much time does an employee spend per day looking for information they can’t locate?”
 


Len Merson

 

Why People Read (Or Don't Read) Your Email - Part 2

October 6, 2009

Interview with Ron Cates Spokesperson for Constant Contact

 

www.roncates.com

 

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Mike Carruthers:
People don’t read email the same way they read a letter on a piece of paper. When you send someone an email…

 

Ron Cates:
They spend two to two and a half minutes and they scan it. They look at the upper left of the screen the most, that gets the most view "heat." Then they look at headlines and a couple of sentences below.

Ron Cates

 

When You've Been Wronged & You Know You're Right

September 25,2009

Interview with Ron Burley author of Unscrewed: The Consumer's Guide to Getting What You Paid For

 

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Mike Carruthers:
Rule number one to get what you want when a company's done you wrong, is to not scream and yell.

 

Ron Burley:
If you scream and yell you marginalize yourself, you allow them to write you off as a crazy.


Ron Burley

 

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