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Get Your Ex Back

Something You Should Know about Customer Service

Good Profits Vs. Bad Profits

May 10, 2013

 

Interview with Fred Reicheld, author of the book The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

 

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Mike Carruthers:
Every business wants to make profits, however for many businesses… 

 

Fred Reichheld:
They really forget about whether those profits were earned at the expense of customers or whether they were earned by making customers so pleased that they'll come back for more and bring their friends.
 
Fred Reicheld

Power Of Likeability - Part 2

June 12, 2012

 

Interview with Rohit Bhargava, author of the book Likeonomics: The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action

 

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Mike Carruthers:
You’ve probably heard that we generally like people who are like us.

 

Rohit Bhargava:
So that’s certainly true but what it doesn’t mean is that we don’t like people who aren’t like us. The opposite part of it isn’t true. 
 
Rohit Bhargava

Important Info About Your Car - Part 2

February 1, 2012

 

Interview with Pamela Oakes, author of the book Car Care for the Clueless: (...or How To "Make Money" While Maintaining Your Vehicle) (Volume 2)

 

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Mike Carruthers:
Does it really matter what brand of gasoline you put in your car? Apparently it does.

 

Pamela Oakes:
A group of automotive manufacturers got together with petroleum companies and said you know for our vehicles to have the best miles per gallon and the least emissions we need the specific formula in our fuel. 
 
Pamela Oakes

Important Info About Your Car

January 31, 2012

 

Interview with Pamela Oakes, author of the book Car Care for the Clueless: (...or How To "Make Money" While Maintaining Your Vehicle) (Volume 2)

 

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Mike Carruthers:
You go to start your car and the battery is dead, so what do you do? Well usually you grab the jumper cables.

 

Pamela Oakes:
Please, please, please if you have jumper cables get rid of them. We don’t anybody to be using jumper cables anymore.
 
Pamela Oakes

Science Of Persuasion

June 24, 2011

 

Interview with Robert Cialdini, author of the book Yes!: 50 Scientifically Proven Ways to Be Persuasive

 

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Mike Carruthers:
People are pretty predictable. And you can use that knowledge to persuade them. Take restaurants for example…

 

Robert Cialdini:
If they put on the menu, "This is our most popular item," it immediately becomes more popular.
 
Robert Cialdini

Saving Money On Gas

May 6, 2011

 

Interview with Lauren Fix Spokesperson for The Care Car Council

 

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Mike Carruthers:
You really can improve your car's gas mileage.

 

Lauren Fix:
The first thing you can do actually costs nothing and that is tighten down your gas cap. Last year 147 million gallons of gas evaporated because of broken, missing or loose gas caps.
 
Lauren Fix

Protect Yourself From Electronic Crime

February 7, 2011

 

Interview with Robert  Siciliano, Security Expert for McAfee.com

 

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Mike Carruthers:
You know what’s really scary? – cyber-crime because we’re all possible victims of a business that’s very, very lucrative.

 

Robert  Siciliano:
McAfee did a study not too long ago and determined that we’re at about a trillion dollars as a result of cyber-crime.
 
Robert Siciliano

Everyday Negotiations

October 5, 2010

 

Interview with George Lucas, co-author of the book The One Minute Negotiator: Simple Steps to Reach Better Agreements

 

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Mike Carruthers:
The whole idea of negotiating turns a lot of people off. But it has a lot to do with how you look at negotiating.

 

George Lucas:
A negotiation is the process through which 2 parties, whose initial positions don’t match up, work at an effort to reach an agreement.
 
George Lucas

Getting The Customer Service You Deserve

September 27, 2010

 

Interview with Lori Jo Vest, co-author of the book Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

 

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Mike Carruthers:
If you’re having a problem with a store or business, remember the number one rule of customer service.

 

Lori Jo Vest:
Never accept a, “no” from someone who doesn’t have the ability to say, “yes”.

 
Lori Jo Vest

Being A Good Customer

August 27, 2010

 

Interview with Lynette Padwa, author of the book Say the Magic Words : How to Get What You Want from the People Who Have What You Need

 

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Mike Carruthers:
If you want to get good service at a restaurant, be a good customer.

 

Lynette Padwa:
If you go into a restaurant frequently - leave a decent tip (that's twenty-percent, even at breakfast) and when they come over to take your order, say hello, look them in the eye, treat them like a person.
Lynette Padwa


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