Something You Should Know about Customer Service

January 31, 2012

Interview with Pamela Oakes, author of the book Car Care for the Clueless: (...or How To "Make Money" While Maintaining Your Vehicle) (Volume 2)

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Mike Carruthers:
You go to start your car and the battery is dead, so what do you do? Well usually you grab the jumper cables.

Pamela Oakes:
Please, please, please if you have jumper cables get rid of them. We don’t anybody to be using jumper cables anymore.
 

May 6, 2011

Interview with Lauren Fix Spokesperson for The Care Car Council

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Mike Carruthers:
You really can improve your car's gas mileage.

Lauren Fix:
The first thing you can do actually costs nothing and that is tighten down your gas cap. Last year 147 million gallons of gas evaporated because of broken, missing or loose gas caps.
 

October 5, 2010

Interview with George Lucas, co-author of the book The One Minute Negotiator: Simple Steps to Reach Better Agreements

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Mike Carruthers:
The whole idea of negotiating turns a lot of people off. But it has a lot to do with how you look at negotiating.

George Lucas:
A negotiation is the process through which 2 parties, whose initial positions don’t match up, work at an effort to reach an agreement.
 

August 27, 2010

Interview with Lynette Padwa, author of the book Say the Magic Words : How to Get What You Want from the People Who Have What You Need

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Mike Carruthers:
If you want to get good service at a restaurant, be a good customer.

Lynette Padwa:
If you go into a restaurant frequently - leave a decent tip (that's twenty-percent, even at breakfast) and when they come over to take your order, say hello, look them in the eye, treat them like a person.