Something You Should Know about Language


Complain Less - Persuade More

October 29, 2014

 

Interview with Laurie Puhn, author of the book Instant Persuasion

 

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Mike Carruthers:
When you complain to someone you're really trying to persuade them to do something. Although usually we're not very good at this.

 

Laurie Puhn, J.D.:
And what I mean by that is, lets say you have a problem you want your spouse to do more chores around the house. You could say, " Honey you really need to do more around the house I'm taking care of everything myself and this just isn't fair."
 


Laurie Puhn

How To Improve Your Writing

October 8, 2014

 

Interview with Steven Pinker, author of the book The Sense of Style: The Thinking Person’s Guide to Writing in the 21st Century

 

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Mike Carruthers:
When you factor in texting and emailing we all write a lot so what makes writing good?

 

Steven Pinker:
A key ingredient is that writing has to be concrete. It has to give the reader something that they can see, or hear, or touch.

 


Steven Pinker

Conquering The Fear Of Public Speaking

September 30, 2014

 

Interview with Rosalyn Kahn, author of the book Random Acts of Kindness are Changing the World

 

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Mike Carruthers:
Why is it that public speaking terrifies so many of us?

 

Rosalyn Kahn:
People don’t like being judged we always fear the worst and there’s a lot of research that’s gone ahead and said the fear is completely irrational.
 


Rosalyn Kahn

Confrontation - Part 2

August 26, 2014

 

Interview with Barbara Pachter, author of the book The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition

 

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Mike Carruthers:
Most likely you’ve been in a confrontation with someone that got heated and didn’t end well.

 

Barbara Pachter:
When you meet someone’s aggression with your own aggression you’re giving that person power over you.

 


Barbara Pachter

Confrontation

August 25, 2014

 

Interview with Barbara Pachter, author of the book The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition

 

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Mike Carruthers:
Confrontation can be difficult so we either avoid it or we tend to explode.

 

Barbara Pachter:
There is an alternative for people. Because when you think about it if you don’t say anything nothing changes, if you explode usually things get worse.
 


Barbara Pachter

Why It's Important To Ask "Why?"

July 7, 2014

 

Interview with Bill Jensen, author of the book Disrupt! Think Epic. Be Epic.

 

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Mike Carruthers:
When you're at work and people ask you to do something the first thing you should do is ask why.

 

Bill Jensen:
Because most everyone who is sending stuff to you is just trying to get stuff off of their desk. And frankly they haven't thought through why.
 


Bill Jensen

Never Say This In An Argument

July 3, 2014

 

Interview with George Thompson, author of the book Verbal Judo, Second Edition: The Gentle Art of Persuasion

 

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Mike Carruthers:
When you're in a heated argument and someone is getting really upset at you, you're likely tempted to say something like... "calm down."

 

George Thompson:
It's the worst thing you can say. One everybody thinks they're calm enough, so if you'll notice when you say calm down, what do they say? "I'm plenty calm!"
 


George Thompson

The Power Of Questions

July 1, 2014

 

Interview with Dorothy Leeds, author of the book The 7 Powers of Questions: Secrets to Successful Communication in Life and at Work

 

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Mike Carruthers:
If you know how to use them questions can be very powerful tool for success.

 

Dorothy Leeds:
One of the powers of questions is that questions get people to convince themselves, and people believe more of what they say than what you say.
 


Dorothy Leeds

Self-Talk

April 22, 2014

 

Interview with Annette Simmons, author of the book Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact

 

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Mike Carruthers:
What really determines your level of overall happiness?


Annette Simmons:

If you are going to be happy it's because of the story you tell yourself about who you are and why you're here - and if you're miserable, same thing.
 


Annette Simmons

Meeting People & Creating Contacts

April 15, 2014

 

Interview with Anne Baber, author of the book Make Your Contacts Count: Networking Know-How for Business and Career Success

 

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Mike Carruthers:
Getting out there and meeting new people is extremely important in order to get ahead professionally and socially and yet…
 
Anne Baber:
About sixty percent of Americans are now saying that they are shy. That number has ratcheted upward from forty percent only ten years ago.

Anne Baber

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