Something You Should Know about Language


How To Say No & Mean It

 February 19, 2015

 

Interview with Don Gabor, author of the book Words That Win: What to Say to Get What You Want

 

________________

 

Mike Carruthers: 
When someone asks you to do something, and you don't want to, do you give in or do you say "no"?

 

Don Gabor:
Saying "no" is not an easy thing for many people to do, but it is often times the right thing to do for both parties.
 


Don Gabor

Taking Confrontation Out Of Conflict

February 18, 2015

 

Interview with Tim Ursiny, author of the book The Coward's Guide to Conflict: Empowering Solutions for Those Who Would Rather Run Than Fight

 

________________

 

Mike Carruthers:
Conflict. It makes a lot of us uneasy, so we avoid it at all costs. Why?

 

Tim Ursiny PhD:
I think that most of us don't have a good role model for healthy conflict. I mean how many people do you know, that you can think of "Wow! They really handle conflict well?"
 


Tim Ursiny

Making The Most Of Every Conversation

December 29, 2014

 

Interview with Susan Scott, author of the book Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time

 

________________

 

Mike Carruthers: 
We have conversations with people every day, without giving them a whole lot of thought, but think about this:

 


Susan Scott:

While no single conversation is guaranteed to change the trajectory of a career or a company or a relationship or a life, any single conversation can.


Susan Scott

Making Your Voice Sound Better

 November 12, 2014

 

Interview with Roger Love, author of the book Set Your Voice Free: How To Get The Singing Or Speaking Voice You Want

 

________________

 

Mike Carruthers:
How would you like to immediately improve the sound of your voice?

 

Roger Love:
Take a breath, fill up your tummy with air, and while you're speaking make sure that your stomach is coming in, in, in - the whole time that you're speaking. That really helps to push the air out and create a beautiful sound.
 


Roger Love

How To Listen Better Than You Have Before

November 11, 2014

 

Interview with Dr. Marcia Reynolds, author of the book The Discomfort Zone: How Leaders Turn Difficult Conversations Into Breakthroughs (BK Business)

 

________________

 

Mike Carruthers:
In any important conversation you have it’s important to remember that…

 

Dr. Marcia Reynolds:
Listening is the most important piece of a conversation. So many people like rehearse what it is I’m going to say and it never turns out the way you think it is anyway.
 


Dr. Marcia Reynolds

How To Give & Take Criticism - Part 2

November 4, 2014

 

Interview with Deb Bright, author of the book The Truth Doesn't Have to Hurt

 

To hear the complete interview with Deb Bright click here

 

________________

 

Mike Carruthers:
For criticism to be effective there has to be trust between giver and receiver.

 

Deb Bright:
Because when you trust someone then you know the intent is positive. You know that they’re there to help you not hurt you.
 


Deb Bright

 

How To Give & Take Criticism

November 3, 2014

 

Interview with Deb Bright, author of the book The Truth Doesn't Have to Hurt

 

To hear the complete interview with Deb Bright click here

 

________________

 

Mike Carruthers:
Criticism in many workplaces the word has become taboo.

 

Deb Bright:
We’ve colored or painted it over with other words like appreciative feedback, caring confrontation, a coaching moment. You know what we’ve done is we’ve really created a tremendous amount of confusion in the workplace.
 


Deb Bright

 

Complain Less - Persuade More

October 29, 2014

 

Interview with Laurie Puhn, author of the book Instant Persuasion

 

________________

 

Mike Carruthers:
When you complain to someone you're really trying to persuade them to do something. Although usually we're not very good at this.

 

Laurie Puhn, J.D.:
And what I mean by that is, lets say you have a problem you want your spouse to do more chores around the house. You could say, " Honey you really need to do more around the house I'm taking care of everything myself and this just isn't fair."
 


Laurie Puhn

How To Improve Your Writing

October 8, 2014

 

Interview with Steven Pinker, author of the book The Sense of Style: The Thinking Person’s Guide to Writing in the 21st Century

 

________________

 

Mike Carruthers:
When you factor in texting and emailing we all write a lot so what makes writing good?

 

Steven Pinker:
A key ingredient is that writing has to be concrete. It has to give the reader something that they can see, or hear, or touch.

 


Steven Pinker

Conquering The Fear Of Public Speaking

September 30, 2014

 

Interview with Rosalyn Kahn, author of the book Random Acts of Kindness are Changing the World

 

________________

 

Mike Carruthers:
Why is it that public speaking terrifies so many of us?

 

Rosalyn Kahn:
People don’t like being judged we always fear the worst and there’s a lot of research that’s gone ahead and said the fear is completely irrational.
 


Rosalyn Kahn

Something You Should Know - Blogged