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Something You Should Know about Language

The Importance Of Small Talk

May 6, 2013

 

Interview with Don Gabor, author of the book How To Start A Conversation And Make Friends: Revised And Updated

 

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Mike Carruthers:
Smalltalk it has a reputation of being a big waste of time.

 

Don Gabor:
But the exact opposite if really true because you never know who you’re going to meet on an airplane or walking down the street and I’ve met many interesting people and people who’ve become clients simply from just starting a conversation.
 
Don Gabor

How You Say, What You Say

November 30, 2012

 

Interview with Dr. Frank Luntz, author of the book Words That Work: It's Not What You Say, It's What People Hear

 

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Mike Carruthers:
How you say what you say, especially when you're upset, has a lot to do with how things eventually turn out.

 

Dr. Frank Luntz:
More often than not, the American approach today is to use anger and intensity of your communication when the exact opposite approach works more effectively.
 
Dr. Frank Luntz

When Conversations Go Bad

November 1, 2012

 

Interview with Dr. Ben Benjamin, author of the book Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

 

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Mike Carruthers:
Who taught you how to communicate?

 

Dr. Ben Benjamin:
The most important skill a person needs to have a good marriage, to have a good job is how to communicate. And nobody ever gets classes in communication because we always assume we can do it – and most people really can’t.
 
Dr. Ben Benjamin

Strategies Of Persuasion

October 15, 2012

 

Interview with Darlene Price, author of the book Well Said!: Presentations and Conversations That Get Results

 

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Mike Carruthers:
When you try to persuade someone to do something for you, you have your reasons but those reasons probably don’t mean much to the person you’re trying to persuade.

 

Darlene Price:
As Aristotle said, “A fool tries to persuade me with his reasons but a wise man persuades me with my own.”
 
Darlene Price

How To Connect With New People

September 21, 2012

 

Interview with Jill Spiegel, author of the book Jill Spiegel's How To Talk To Anyone About Anything!

 

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Mike Carruthers:
Are you one of those people who has trouble mingling at parties - maybe because you’re just not good at small talk?

 

Jill Spiegel:
First of all there’s no such thing as small talk even when you start conversations with, “What a beautiful day.” Or a compliment like, “I love your tie.” You give people a psychological and emotional lift that makes them want to talk to you.
 
Jill Spiegel

Persuasion Secrets - Part 2

August 30, 2012

 

Interview with Terri Sjodin, author of the book Small Message, Big Impact: The Elevator Speech Effect

 

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Mike Carruthers:
Whenever you want to persuade someone or a group it’s really all about you and the way you present your information.

 

Terri Sjodin:
You can’t just wing it. And I think inherently we all agree that people buy people. And your “peopleness” is communicated through the way that you speak and present.
 
Terri Sjodin

Persuasion Secrets

August 29, 2012

 

Interview with Terri Sjodin, author of the book Small Message, Big Impact: The Elevator Speech Effect

 

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Mike Carruthers:
When you need to persuade someone or give a presentation you usually don’t get much time to do it so you need to be concise - which isn’t easy.

 

Terri Sjodin:
Winston Churchill is quoted as saying, “If you want me to speak for 2 minutes it’ll take me 3 weeks of preparation. If you want me to speak for 30 minutes it’ll take me a week to prepare. But if you want me to speak for an hour I’m ready right now.”
 
Terri Sjodin

Using Stories To Persuade

August 2, 2012

 

Interview with Lisa Cron, author of the book Wired for Story: The Writer's Guide to Using Brain Science to Hook Readers from the Very First Sentence

 

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Mike Carruthers:
When you want to persuade, make your case or sell an idea the tendency is to present facts and figures but here’s the problem…

 

Lisa Cron:
We’re not wired to make sense of facts we don’t really know what to do with them and they don’t tend to penetrate.
 
Lisa Cron

The Magic Of Listening

July 30, 2012

 

Interview with Mark Goulston, author of the book Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

 

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Mike Carruthers:
Listening may be one of the best and underutilized ways to really connect with someone.

 

Mark Goulston:
I think a key prerequisite though is you actually have to care about other people as opposed to just try to maneuver them to do a deal.
 
Mark Goulston M.D.

When People Speak Up At Work

July 12, 2012

 

Interview with David Gebler, author of the book The 3 Power Values: How Commitment, Integrity, and Transparency Clear the Roadblocks to Performance

 

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Mike Carruthers:
In organizations sometimes good people do bad things if they feel slighted, ignored or mistreated.

 

David Gebler:
Every organization has potential to have some bad in it - both bad apples as well as circumstances that could cause people to do bad things.
 
David Gebler


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