Something You Should Know about Language

Communicating With Difficult People

October 20, 2015


Interview with Dr. Mark Goulston, author of the book Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life




Mike Carruthers:
Difficult people - you have to deal with them so you might as well get good at it.


Dr. Mark Goulston:
The way difficult people get to you is, often they will charm you and then as you interact with them they kind of frustrate you, then they may anger you.

Dr. Mark Goulston

Effective Use Of Body Language

August 7, 2015


Interview with Tonya Reiman, author of the book The Yes Factor: Get What You Want. Say What You Mean. The Secrets of Persuasive Communication




Mike Carruthers:
Body language can be very useful in business.


Using Body Language Effectively

 May 11, 2010


Interview with Tonya Reiman, author of the book The Yes Factor: Get What You Want. Say What You Mean. The Secrets of Persuasive Communication




Mike Carruthers:
You know that your body language says a lot about you so why not make it say good things?


Say What You Mean

July 10, 2015


Interview with Meryl Runion, author of the book Speak Strong: Say what you MEAN. MEAN what you say. Don't be MEAN when you say it.




Mike Carruthers:
Say what you mean - it seems like simple straightforward advice but so often we don’t.


Meryl Runion:
So many of us have been taught not to say what we mean for the sake of social nicety or to keep the peace.

Meryl Runion

Speaking With Power

September 10, 2010


Interview with Meryl Runion, author of the book How to Use Power Phrases to Say What You Mean, Mean What You Say, & Get What You Want




Mike Carruthers:
When you're talking to people, using the right phrases at the right time can make you a powerful communicator.


Meryl Runion:
One of my favorite power phrases is one that someone shared with me at a seminar I was teaching. It was a customer service situation and someone was being very hostile towards her.

Meryl Runion

Making Your Ideas Stick

July 3, 2015


Interview with Chip Heath, co-author of the book Made to Stick: Why Some Ideas Survive and Others Die




Mike Carruthers:
Some ideas stick with us for a long time; other ideas die the minute after we hear them.


Having Difficult Conversations

June 30, 2015


Interview with Andrea Lee, author of the book We Need To Talk: Your Guide to Challenging Business Conversations




Mike Carruthers:
You know those difficult conversations when something really big is at stake? Well one of the things that makes those conversations so difficult is…


Andrea Lee:
We perform worse
when there’s something to lose. The moment when we have something to lose is actually when it counts the most to have the best conversation possible.


Andrea J. Lee

Expressing Appreciation

June 19, 2015


Interview with Dan Shapiro, author of the book Beyond Reason: Using Emotions as You Negotiate




Mike Carruthers:
Showing appreciation can be almost magical in any relationship, discussion or negotiation if you know how to do it right.


Daniel Shapiro:
People often say, "Empathize with the other person, validate their emotions." But what does that mean?


Dan Shapiro

Power Of Flattery

March 27, 2015


Interview with Richard Stengel, author of the book You're Too Kind A Brief History of Flattery




Mike Carruthers:
Flattery works. It’s just human nature that people like you if you show you like them, and there are some effective techniques to being a better flatterer.


Richard Stengel :
One of the classic techniques is to be specific so that you don't say to someone, "You're the greatest." You say, "Mike, you're a wonderful interviewer, and in fact I remember an interview you did several years ago with this sheepherder in New Zealand, that really changed my life."

Richard Stengel

How To Say No & Mean It

 February 19, 2015


Interview with Don Gabor, author of the book Words That Win: What to Say to Get What You Want




Mike Carruthers: 
When someone asks you to do something, and you don't want to, do you give in or do you say "no"?


Don Gabor:
Saying "no" is not an easy thing for many people to do, but it is often times the right thing to do for both parties.

Don Gabor

Something You Should Know - Blogged