Something You Should Know about Language

January 14, 2010

Interview with Lisa Earle McLeod, author of the book The Triangle of Truth 

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Mike Carruthers:
When we disagree with someone we typically take the position that, "I’m right and you’re wrong."

Lisa Earle McLeod:
We can’t hold onto the idea that, "I’m right and you’re right." Because I think if I acknowledge that you have a point then my point is going to go away. And that’s a completely false premise.

December 11, 2009

Interview with Dan Shapiro, author of the book Beyond Reason: Using Emotions as You Negotiate

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Mike Carruthers:
Showing appreciation can be almost magical in any relationship or negotiation if you know how to do it right.

Daniel Shapiro:
People often say, "Empathize with the other person, validate their emotions." But what does that mean?

Daniel Shapiro, author of the book Beyond Reason, says real appreciation requires three steps. Number one…

November 11, 2009
Interview with Jill Spiegel, author of the book Jill Spiegel's How To Talk To Anyone About Anything!

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Mike Carruthers:
The secret to connecting with other people isn’t so much telling them what you know but to get them to tell you what they know.

Jill Spiegel:
So, when you’re interested in what other people know they see how brilliant you are and they want to be around you more because you make them feel special and important.
 

Jill Spiegel

January 15, 2009

Interview with Deborah Tannen, author of The Argument Culture: Stopping America's War of Words

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Mike Carruthers:
Today more than ever we live in an argument culture.

Deborah Tannen:
It's the tendency to approach everything in an adversarial frame of mind - the way to show you're really thinking is to criticize and attack.