Something You Should Know about Negotiation

Never Say This In An Argument

July 3, 2014


Interview with George Thompson, author of the book Verbal Judo, Second Edition: The Gentle Art of Persuasion




Mike Carruthers:
When you're in a heated argument and someone is getting really upset at you, you're likely tempted to say something like... "calm down."


George Thompson:
It's the worst thing you can say. One everybody thinks they're calm enough, so if you'll notice when you say calm down, what do they say? "I'm plenty calm!"

George Thompson

The Power Of Questions

July 1, 2014


Interview with Dorothy Leeds, author of the book The 7 Powers of Questions: Secrets to Successful Communication in Life and at Work




Mike Carruthers:
If you know how to use them questions can be very powerful tool for success.


Dorothy Leeds:
One of the powers of questions is that questions get people to convince themselves, and people believe more of what they say than what you say.

Dorothy Leeds

Conflict Strategies

May 29, 2014


Interview with Diane Hamilton, author of the book Everything Is Workable: A Zen Approach to Conflict Resolution




Mike Carruthers:
Conflict for many of us is something to be avoided.


Diane Hamilton:
The 1st thing is just to not, not to be afraid of it. Most of us are convinced that to deal with conflict directly isn’t going to go anywhere good because most of our experience is that it doesn’t. So we have to change our attitude.

Diane Hamilton

You Can Negotiate Anything

May 22, 2014


Interview with Irvin Schorsch Founder of Pennsylvania Capital Management




Mike Carruthers:
While not everyone likes to negotiate it’s amazing what you can negotiate if you’re so inclined.


Irvin Schorsch:
You can either negotiate and or shop heavily most anything you buy in life. Whether you’re negotiating a cell phone purchase or you’re negotiating clothes most anything you want to buy is negotiable.

Irwin Schorsch

Receiving Feedback From People

March 17, 2014


Interview with Sheila Heen, co-author of the book Thanks for the Feedback: The Science and Art of Receiving Feedback Well




Mike Carruthers:
Supposedly we all want to get feedback from other people but sometimes feedback is hard to take.


Sheila Heen:
So feedback sits right at the junction of 2 core human needs; the 1st is the need to learn and grow.


Sheila Heen

Presenting Your Ideas Well

March 6, 2014


Interview with Carmine Gallo, author of the book Talk Like TED: The 9 Public-Speaking Secrets of the World's Top Minds




Mike Carruthers:
If you want to get ahead today you have to be able to communicate well and express your ideas verbally.


Carmine Gallo:
You can have great ideas but if you cannot communicate persuasively. If I can’t move you to action then my ideas don’t matter that much, do they?

Carmine Gallo

Preparing For Important Conversations

March 3, 2014


Interview with Ronald Shapiro, author of the book Perfecting Your Pitch: How to Succeed in Business and in Life by Finding Words That Work




Mike Carruthers:
Think of all the times you’ve had to have serious even difficult conversations with people.


Ronald Shapiro:
You have a family financial squabble, you’re going to ask the boss for a raise, break a relationship up with a partner – these are really important conversations.

Ronald Shapiro

Being More Persuasive

February 21, 2014


Interview with Gary Hankins, author of the book The Power of the Pitch: Transform Yourself into a Persuasive Presenter and Win More Business




Mike Carruthers:
Everyone has to sell, we sell ourselves, we sell our ideas, we have to persuade so remember…


Gary Hankins:
People will not buy from us; they won't be persuaded by us if they don't like us.

Gary Hankins

Everyday Negotiation - Part 2

November 21, 2013


Interview with Michael Wheeler, author of the book The Art of Negotiation: How to Improvise Agreement in a Chaotic World




Mike Carruthers:
When you get hired or want a raise it’s tough to negotiate with your boss for more but consider this…


Michael Wheeler:
If you don’t try to get more you won’t get more. And you want to display your eagerness to take that job and your commitment to do it well but you also have to demonstrate that you can represent yourself well.

Michael Wheeler

Everyday Negotiation

November 20, 2013


Interview with Michael Wheeler, author of the book The Art of Negotiation: How to Improvise Agreement in a Chaotic World




Mike Carruthers:
Even though we all negotiate all the time negotiation is often difficult.


Michael Wheeler:
We were surprised to discover that even successful negotiators, even experienced negotiators feel a degree of anxiety and sometimes the anxiety is fear and even tear.


Michael Wheeler

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