Something You Should Know about Negotiation


Using Surprise To Your Advantage

 

April 15, 2015

 

Interview with Andy Nulman, author of Pow! Right Between the Eyes: Profiting from the Power of Surprise

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Mike Carruthers:
To be more successful, whether as a business or as an individual, one often overlooked strategy is the power of surprise.

 

Andy Nulman:
The definition here is it's the constant expansion of the boundaries of delightful extremes. What you want to make sure you do is delight a customer.
 


Andy Nulman

 

 

Better Negotiating Strategies

March 18, 2015

 

Interview with Ed Brodow, author of the book Negotiation Boot Camp: How to Resolve Conflict, Satisfy Customers, and Make Better Deals

 

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Mike Carruthers:
It can be very intimidating to negotiate, especially with someone who does it for a living.

 

Ed Brodow :
The key really is to say to yourself what is the pressure on the other person in the negotiation? Why do they need to make the deal?
 


Ed Brodow

Getting What You Really Want - Part 2

March 3, 2015 

 

Interview with Peter Bregman, author of the book Four Seconds: All the Time You Need to Stop Counter-Productive Habits and Get the Results You Want

 

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Mike Carruthers:
Nobody wants to take the blame but it actually may be a very good strategy.

 

Peter Bregman:
That to take the blame for whatever you can take the blame for changes the dynamic and it does the exact opposite. It doesn’t make people want to fire you it makes people want to hire you and work with you and promote you because they see someone who’s taking accountability.
 

                                                                           


Peter Bregman

How To Say No & Mean It

 February 19, 2015

 

Interview with Don Gabor, author of the book Words That Win: What to Say to Get What You Want

 

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Mike Carruthers: 
When someone asks you to do something, and you don't want to, do you give in or do you say "no"?

 

Don Gabor:
Saying "no" is not an easy thing for many people to do, but it is often times the right thing to do for both parties.
 


Don Gabor

Taking Confrontation Out Of Conflict

February 18, 2015

 

Interview with Tim Ursiny, author of the book The Coward's Guide to Conflict: Empowering Solutions for Those Who Would Rather Run Than Fight

 

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Mike Carruthers:
Conflict. It makes a lot of us uneasy, so we avoid it at all costs. Why?

 

Tim Ursiny PhD:
I think that most of us don't have a good role model for healthy conflict. I mean how many people do you know, that you can think of "Wow! They really handle conflict well?"
 


Tim Ursiny

Improve Your Negotiating Skills

January 13, 2015

 

Interview with Jim Camp, author of the book Start with NO...The Negotiating Tools that the Pros Don't Want You to Know

 

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Mike Carruthers:
There is one great negotiating technique that we're often afraid to use, it's the word no

 

Jim Camp:
People are afraid to say the word no, they're afraid of hurting feelings, they're afraid of failure. When in reality, no is nothing more than a decision to be changed.
 


Jim Camp

Simple Negotiating Tactics

November 26, 2014

 

Interview with Peter Stark, author of the book The Only Negotiating Guide You'll Ever Need: 101 Ways to Win Every Time in Any Situation

 

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Mike Carruthers: 
Everybody negotiates all the time.

 

Peter Stark:
Every time you communicate with the intent to change the relationship some way, you're negotiating.
 


Peter Stark

How To Give & Take Criticism

November 3, 2014

 

Interview with Deb Bright, author of the book The Truth Doesn't Have to Hurt

 

To hear the complete interview with Deb Bright click here

 

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Mike Carruthers:
Criticism in many workplaces the word has become taboo.

 

Deb Bright:
We’ve colored or painted it over with other words like appreciative feedback, caring confrontation, a coaching moment. You know what we’ve done is we’ve really created a tremendous amount of confusion in the workplace.
 


Deb Bright

 

Complain Less - Persuade More

October 29, 2014

 

Interview with Laurie Puhn, author of the book Instant Persuasion

 

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Mike Carruthers:
When you complain to someone you're really trying to persuade them to do something. Although usually we're not very good at this.

 

Laurie Puhn, J.D.:
And what I mean by that is, lets say you have a problem you want your spouse to do more chores around the house. You could say, " Honey you really need to do more around the house I'm taking care of everything myself and this just isn't fair."
 


Laurie Puhn

Confrontation - Part 2

August 26, 2014

 

Interview with Barbara Pachter, author of the book The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition

 

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Mike Carruthers:
Most likely you’ve been in a confrontation with someone that got heated and didn’t end well.

 

Barbara Pachter:
When you meet someone’s aggression with your own aggression you’re giving that person power over you.

 


Barbara Pachter

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