Something You Should Know About Language

How People Communicate

August 22, 2016


Interview with Mark Robert Waldman, co-author of the book Words Can Change Your Brain: 12 Conversation Strategies to Build Trust, Resolve Conflict, and Increase Intimacy




Mike Carruthers:
When you communicate with someone the words you say are not as important as you might think.


Mark Robert Waldman:
The most important element of a conversation is the person’s facial expression; the second most important element is the person’s tone of voice.

Mark Robert Waldman

Communications In The Electronic Age

August 15, 2016


Interview with Ed Keller, author of the book The Face-to-Face Book: Why Real Relationships Rule in a Digital Marketplace




Mike Carruthers:
Because social media is so popular you might think Facebook and Twitter are the primary ways we communicate - but that's actually not so.


Ed Keller:
The overwhelming amount of word of mouth that takes place is still in the real world, offline, face-to-face, and while online social media is getting a lot of attention now it is a small fraction of the total volume.

Ed Keller

Understanding Body Language - Part 2

March 23, 2016


Interview with Joe Navarro, author of the book What Every BODY is Saying: An Ex-FBI Agent's Guide to Speed-Reading People




Mike Carruthers:
To some degree you already know how to read body language - every human being does.


Joe Navarro:
Our species assesses for danger first and then assesses for hierarchy second and then we look for other things like emotions and so forth.

Joe Navarro

Understanding Body Language

March 22, 2016


Interview with Joe Navarro, author of the book What Every BODY is Saying: An Ex-FBI Agent's Guide to Speed-Reading People




Mike Carruthers:
Body language, if you learn to read it, can tell you a lot about a person.


Joe Navarro:
Our bodies reflect what we think, what we feel, and what we intend.


Joe Navarro

Using Body Language Effectively

 May 11, 2010


Interview with Tonya Reiman, author of the book The Yes Factor: Get What You Want. Say What You Mean. The Secrets of Persuasive Communication




Mike Carruthers:
You know that your body language says a lot about you so why not make it say good things?


Speaking With Power

September 10, 2010


Interview with Meryl Runion, author of the book How to Use Power Phrases to Say What You Mean, Mean What You Say, & Get What You Want




Mike Carruthers:
When you're talking to people, using the right phrases at the right time can make you a powerful communicator.


Meryl Runion:
One of my favorite power phrases is one that someone shared with me at a seminar I was teaching. It was a customer service situation and someone was being very hostile towards her.

Meryl Runion

If You Swear A Lot

May 22, 2015


Interview with James O’Connor, author of the book Cuss Control: The Complete Book on How to Curb Your Cursing




Mike Carruthers:
If you swear a lot, people notice.


James O'Connor:
They might think you are not very mature or you lack intelligence. And if a lot of your swearing is related to complaining and criticizing, you're kind of a negative person.


James O'Connor

Misused Words

March 13, 2015


Interview with Charles Harrington Elster, author of the book Verbal Advantage: 10 Steps to a Powerful Vocabulary




Mike Carruthers:
There are lots of accepted, but incorrect uses of the English language.


Charles Elster:
Go to the supermarket. Get in the express lane. It says, "Ten items or less." That's wrong. It really should be "Ten items or fewer."

Charles Harrington Elster

Our English Alphabet

February 12, 2015


Interview with David Sacks, author of the book Language Visible: Unraveling the Mystery of the Alphabet from A to Z




Mike Carruthers:
Where DO the twenty-six letters in our alphabet come from?


David Sacks:
Our twenty-six come down to us from twenty-three letters that the ancient Romans used.

David Sacks

Why We Have a QWERT Keyboard

December 5, 2014


Interview with Torbjorn Lundmark, author of the book Quirky Qwerty: The Story of the Keyboard @ Your Fingertips




Mike Carruthers:
It's called the QWERTY keyboard. It's the layout of the letters and other characters on a computer or typewriter. Where did it come from?


Torbjorn Lundmark:
It's the creation of an American inventor called Christopher Latham Sholes. His first design had an alphabetical layout keyboard.

Torbjorn Lundmark

Interesting Word Origins

December 3, 2014


Interview with Evan Morris, author of the book The Word Detective: Solving the Mysteries Behind Those Pesky Words and Phrases




Mike Carruthers:
The phrase "Happy as a clam" is used to describe someone who is extremely happy. But where did that phrase come from?


Evan Morris:
The phrase actually makes a lot more sense if you know what the whole phrase originally was, which was "Happy as a clam at high tide.

Evan Morris

How To Listen Better Than You Have Before

November 11, 2014


Interview with Dr. Marcia Reynolds, author of the book The Discomfort Zone: How Leaders Turn Difficult Conversations Into Breakthroughs (BK Business)




Mike Carruthers:
In any important conversation you have it’s important to remember that…


Dr. Marcia Reynolds:
Listening is the most important piece of a conversation. So many people like rehearse what it is I’m going to say and it never turns out the way you think it is anyway.

Dr. Marcia Reynolds

How To Improve Your Writing

October 8, 2014


Interview with Steven Pinker, author of the book The Sense of Style: The Thinking Person’s Guide to Writing in the 21st Century




Mike Carruthers:
When you factor in texting and emailing we all write a lot so what makes writing good?


Steven Pinker:
A key ingredient is that writing has to be concrete. It has to give the reader something that they can see, or hear, or touch.


Steven Pinker

The Power Of Questions

July 1, 2014


Interview with Dorothy Leeds, author of the book The 7 Powers of Questions: Secrets to Successful Communication in Life and at Work




Mike Carruthers:
If you know how to use them questions can be very powerful tool for success.


Dorothy Leeds:
One of the powers of questions is that questions get people to convince themselves, and people believe more of what they say than what you say.

Dorothy Leeds

Fascinating Word Facts

May 23, 2014


Interview with Steven Pinker, author of the book The Stuff of Thought: Language as a Window into Human Nature




Mike Carruthers:
Do you know why we call junk email Spam? Well we owe it all to Monty Python…


Steven Pinker:
A Python skit from the early 70's in which a couple asks a waitress what's on the menu and she says, "Well we have eggs and Spam, eggs, bacon, and Spam, eggs, sausage, bacon, and Spam, eggs, Spam, sausage, Spam, Spam, bacon, Spam, eggs and Spam, Spam, spinach and Spam."

Steven Pinker

Lost Art Of Conversation

September 2, 2013


Interview with Eileen McDargh, author of the book Gifts from the Mountain: Simple Truths for Life's Complexities (BK Life (Hardcover))




Mike Carruthers:
Something's missing in the workplace and it's called conversation.


Eileen McDargh:
I know that when I hear people tell me, "I've never seen my boss, all I see are emails" - and you don't get emotionally connected to an email.

Eileen McDargh

Grammar Myths

August 21, 2013


Interview with Patricia O’Conner, author of the book Woe is I: The Grammarphobe's Guide to Better English in Plain English, 3rd Edition




Mike Carruthers:
Back in school you were probably taught by your English teacher to never end a sentence with a preposition. 


Patricia O'Conner:
Well the truth is that people were ending sentences with prepositions for seven or eight hundred years, including Shakespeare and writers of the King James Version of the Bible.

Patricia O'Conner

Origins Of Body Part Names

August 2, 2013


Interview with Charles Hodgson, author of the book Carnal Knowledge: A Navel Gazer's Dictionary of Anatomy, Etymology, and Trivia




Mike Carruthers:
What do you call the back of your hand? The back of your hand - but it actually has a name, it's called your… 


Charles Hodgson:
Opisthenar and that is the real word that means the back of your hand. It's strange that we use a multi-word expression to refer to the back of our hands when there's a real word.

Charles Hodgson

Etiquette For The Modern Workplace

August 1, 2013


Interview with Valerie Sokolosky, author of the book Do It Right! The New Book of Business Etiquette




Mike Carruthers: 
If you remember no other etiquette rule, particularly workplace etiquette, remember this… 


Valerie Sokolosky:
When in doubt, don't. And that goes to, "Oh dear, should I wear this today?" Well if you're in doubt, don't. It goes to behaviors, "Oh dear, should I say this, should I do this?"

Valerie Sokolosky

Difficult Conversations - Part 2

June 5, 2013


Interview with John Stoker, author of the book Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results




Mike Carruthers:
You know those really difficult conversations you have to have with your spouse, your child or your boss? What makes them so difficult is the potential for conflict.


John Stoker:
My research has indicated that most people avoid conflict like the plague. So if they think there will be a conflict they won’t’ talk about what the issue is - so it’s just easier to just kind of withdraw altogether.

John Stoker

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