Valuing Customers' Time - Full Interview

Interview with Adrian Ott, author of the book The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy

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· To hear the complete interview click on the player above.

 
·  To download the interview click "download audio file" below.

 · Running Time 23:14

· To return to the short version and transcript, click here