October 23, 2013
Interview with Jerry Weissman, author of the book In the Line of Fire: How to Handle Tough Questions...When It Counts
Are you good at handling tough questions? Want to be better at it? Then try a technique called buffering.
Buffer is a paraphrase, and a paraphrase is a very carefully stated restatement of the question, stripping all of the emotion, all of the adjectives, going right down to the nouns and verbs of the key issues.