July 3, 2014
Interview with George Thompson, author of the book Verbal Judo, Second Edition: The Gentle Art of Persuasion
When you're in a heated argument and someone is getting really upset at you, you're likely tempted to say something like... "calm down."
It's the worst thing you can say. One everybody thinks they're calm enough, so if you'll notice when you say calm down, what do they say? "I'm plenty calm!"