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Mike Carruthers:
When you complain to someone you're really trying to persuade
them. Although usually we're not very effective at it.
Laurie
Puhn, J.D.:
And what I mean by that is, lets say you have a problem you
want your spouse to do more chores around the house. You could
say, " Honey you really need to do more around the house
I'm taking care of everything myself and this just isn't fair."
Attorney
Laurie Puhn, author of the book, Instant
Persuasion…
Well
when you say that you've instantly persuaded that person to
ignore your complaint. On the other hand you can make a small
change in your words. And this is how it would go: " Honey
I'm concerned because I think you're not doing as many chores
around the house as I would like. How about if you take the
garbage out every morning before you go to work? That would
make it easier for me." The difference there is you've
actually offered the solution. And when you do that you re-direct
the conversation.
You know
when someone tells you something and you'd really like to tell
them you're opinion but they haven't asked you for it.
You can,
however, persuade the person to ask you. And you do this by
saying " Would you like my opinion?" And what it does
is it takes down that guard in the other person. Now the other
person can say, " Yes, I'd like your opinion." And
he's prepared to listen to it. Or he can say, " No, I don't
want it." And it changes the dynamics of the conversation.
You can
link to Laurie's website from ours: somethingyoushouldknow.net
I'm Mike Carruthers and that's Something You Should Know.
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