| |
|
February
14, 2007:
Importance Of How You Say, What You Say
Interview
with Dr. Frank Luntz, author of Words
That Work
|
Mike
Carruthers:
How
you say what you say, particularly when you're upset, has a lot
to do with how things turn out.
Dr. Frank Luntz:
More often than not, the American approach today is
to use anger and intensity of your communication when the exact
opposite approach works more effectively.
Dr. Frank Luntz,
author of the book Words
That Work, says the perfect example is when you get pulled
over for speeding.
The first thing
you have to understand is who's in the power position - it's
fascinating to watch how so many people try to get out of paying
a ticket by being rough on the police officer. It's amazing
how two words, "I'm sorry" changes the entire dynamic
between the driver and the cop. Instead of trying to say, "I
wasn't going that fast" or "Your device is wrong",
you're basically pleading to their compassion - more often than
not you'll get it.
Dr. Luntz believes
that men don't fully appreciate the power of flowers in communicating
with women.
For guys that
don't know how to say you're sorry when you've done something
stupid, that rose says more than almost any words could - and
that's part of human communications. And the most powerful arrangement
is one you put together yourself, not one that you buy at a
store - but you take the time to create an arrangement; it sounds
so sappy and yet it can fix an awful lot of problems. "I'm
sorry" with a beautiful bouquet can fix an awful lot.
Tomorrow, more
fascinating insight into how we communicate - I'm Mike Carruthers
and that's Something You Should Know.
|
|
| Keep
up with Mike! Join
the "Something You Should Know" Insider
Update. We'll
e-mail your Update to you every 2 weeks.
|
|
 |
 |
 |
 |
 |
 |
 |
 |
|
|
|
|