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Mike
Carruthers:
What
do employees typically think about their boss? Apparently not
much…
Bruce Katcher:
Many employees really do hate their managers, for others
it's resentment, discouragement, and what I call "just under
the surface anger and rage."
Bruce Katcher,
author of the book 30
Reasons Employees Hate Their Managers, has surveyed over
fifty thousand employees.
The hierarchical
nature of all organizations causes some natural frustrations
in that the people with senior management often really don't
understand what is happening at lower levels of the organization.
People at lower levels of the organization don't usually understand
what's happening at upper levels. And so there's missed communication
and misunderstanding and some resentment towards all of that.
To minimize the
conflict, Bruce says, both sides need to make some changes.
What management
can do is really focus on trying to respect employees and listen
more carefully to what they have to say about their work and
the organization. And employees need to give managers the benefit
of the doubt as well and try to be respectful and trust management
as much as they can.
But management
needs to set the tone, by understanding the difference between
managing and just telling people what to do.
Managing people
involves working on the relationship. There needs to be some
trust, there needs to be some rapport, there needs to be less
secrecy and more truth.
At somethingyoushouldknow.net
I'm Mike Carruthers and that's Something You Should Know.
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