Transcripts

Susan Annunzio:
I haven't met the company whose own people don't know how to fix it. But they're afraid to tell because they think they're going to get fired. There's something fundamentally wrong in that equation.

Susan Annunzio, author of the book, Contagious Success says a fundamental flaw in many businesses today is that managers believe success comes from having and developing high performance individuals.

But it's not about the individual; it's about the group and the dynamics within that group. Because today's decisions are really difficult, the answers aren't in the heads of one person. It's the collaboration of different kinds of ideas that drive success.

What happens in many organizations is that managers break up high performance groups. Why?

Well, I think what the company thinks is it's the individual. I think they thought where here's a good group of high potentials, lets break them up and spread these high potentials throughout the company and then we'll get more. But when you take away the dynamic of the group it's hit or miss. They don't understand that high performing groups are an amalgam of different kinds of people and when you take away some of those people that create the environment you take away the brain power.

For transcripts and access to this complete interview visit our website: somethingyoushouldknow.net I'm Mike Carruthers and that's Something You Should Know.