Transcripts

Tom Markert:
People don't often promote people that they don't like. And everyday that you go into work is a real opportunity for you to be charming and have some of those intangible things that people do use as decision criteria when promotion time comes.

Tom Markert, author of the book, You Can't Win A Fight With Your Boss And 55 Other Rules For Success says another important rule- say thank you, often.

It takes only a few seconds out of your time and people instinctively like to be thanked for the work that they are doing.

You will find, says Tom, that successful people answered their own phone.

Yup, every once in a while you'll get a pesky salesperson but most of the calls that come in, in the course of a business day, for most people are important calls. And it's better to just take the call, deal with the issue, move forward and not have to play this endless game of telephone tag.

And nothing will derail a career faster than writing an email out of anger.

The very best thing that you can do is take an email, if it's a really negative one, put it aside and when you come back to work the next day deal with it then. Because you don't want to be in a situation where you fire off a missile back to someone who wrote a really nasty letter to you and you hit that send button and about five minutes later you just totally regret having done that out of anger.

At somethingyoushouldknow.net I'm Mike Carruthers and that's Something You Should Know.