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June
16, 2003:
Recognition At Work
Interview
with Bob Nelson author of The
1001 Rewards & Recognition Fieldbook
Mike
Carruthers:
Recognition and rewards in the workplace are very important, yet
often overlooked by many managers.
Bob
Nelson:
Because they're wired to think it's, recognition is just a trophy
or a plaque, and that's it. And that's barely getting on the
radar screen.
Bob Nelson,
author of The
1001 Rewards & Recognition Fieldbook says employee recognition
begins with sincere thanks for a job well done.
In fact,
if I were to say if there's just one thing you did differently,
that would be it. Give people personal thanks, and have it be
from the heart.
It's human
nature to like praise and recognition, and Bob says it's also
good for business.
It impacts
the job people do, how long they stay working with you. It impacts
your ability to attract other talent. You take a place like
Southwest Airlines. That's such a strong culture of recognition,
they actually hire less than 3% of their applicants. So many
people want to work there to be part of something like that.
Here are
just a couple of inexpensive recognition ideas.
You can
do a wonderful potluck and have people bring their favorite
family recipes. In fact, bring one from your culture and let's
do it as a team building. Or at Busch Gardens in Tampa they
give managers tokens. When you see someone doing good customer
service, give them this token, and they can turn it into payroll
and get an extra 10 bucks in their paycheck. They tend not to
do that though, because a token means more to keep it.
At somethingyoushouldknow.net.
I'm Mike Carruthers and that's "Something You Should Know."
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