Transcripts

Alan Gregerman:
People now expect that their organizations simply want them to do what's in their job description - to get all of the stuff out of their in-box and then they're allowed to go home.

Dr. Alan Gregerman, author of the book Surrounded by Geniuses…

So the leaders of organizations think of themselves as the ones who come up with new ideas as opposed to thinking that the folks who are at the front lines of dealing with people could have, if encouraged in the right way, do absolutely brilliant things.

Even if your boss doesn't get it, there is a lot you can do to stand out all by yourself.

Imagine that I simply decide, even if my bosses are difficult, that I've figured out a better way to serve our customer and to make that customer have a much stronger connection to our organization. Then imagine that that customer contacts our organization and says, "John or Sue truly helped us to be more successful." Suddenly I would imagine that opposed to the boss saying, "You idiot, that was outside of the way we normally do business," I have a funny feeling that most bosses would suddenly say, "You know you might be on to something, maybe I should have paid more attention to you."

And it can be little things that make a big difference to a client or customer.

Whether that means responding faster, whether it means just reaching out and saying, "I actually really care about you, and your concern is the first thing that I'm going to address." all of us have the chance to kind of delight the folks that we serve.

At somethingyoushouldknow.net I'm Mike Carruthers and that's Something You Should Know.