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August
13, 2008
Why Gentle Influence Works Best
Interview with Cass Sunstein,
author of
Nudge
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Mike
Carruthers:
Telling people what to do or not what to do usually doesn't work.
Cass Sunstein:
One of my favorite TV shows is called Lost, when John Lott,
one of the characters says, "Don't tell me what I can't
do." Human beings are often like that, they get angry and
they rebel.
Cass Sunstein,
author of the book Nudge,
says a gentle nudge can be a far more effective way to get other
people to make the right decision and stay out of trouble. For
example, employers nudge their employees by making it easy to
enroll in 401K plans…
which are usually
in people's interest because then they can have money for retirement.
But the government can also do some nudging; one nudge that
really had great success was the toxic relief inventory - it
doesn't mandate changes in company behavior, all it mandates
is disclosure. It turns out that that disclosure requirement
has operated a very powerful nudge because no one wants to be
seen as a big releaser of toxic air pollutants.
You can even
nudge yourself, what Cass calls "a snudge".
So you can if
you want to have automatic bill payment for example, that's
"a snudge" -where you protect yourself against your
own tendency to procrastinate. People who are worried about
their weight can have "a snudge" which is to keep
their refrigerators pretty empty. The reason is that everyone
knows that when food is in the refrigerator you tend to eat
it.
At somethingyoushouldknow.net
I'm Mike Carruthers and that's Something You Should Know.
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