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September 20, 2004
Difference Between A Boss And A Leader
Interview
with Sam Geist author of the book, Would
You Work For You
Mike
Carruthers:
There's a big difference between being a boss and being
a leader.
Sam Geist:
A boss drives his men a leader coaches them. The
boss depends upon authority the leader on goodwill. The boss
inspires fear the leader inspires enthusiasm. The boss says
I, the leader says we.
Sam Geist
author of the book
Would You Work For You.
The boss
says get here on time. The leader gets there ahead of time.
The boss fixes the blame for the breakdown the leader fixes
the breakdown. The boss knows how it's done, the leader shows
how. Gordon Selfridge in 1924 and it's no different today.
In today's
workplace Sam believes there is a huge lack of quality leadership.
Have
you heard this word actively disengaged? In North America one
in five workers are actively disengaged. What does that mean
in laymen's terms? It means that these people work for an organization,
they've resigned but the forgot to tell you that they've resigned.
The cost to North American businesses today for actively disengaged
people is a whopping 375 billion dollars.
And workers
who are disengaged eventually leave causing turnover.
The cost
of turn over today is one to two and a half times average salary
plus benefits. So we invest time, energy, commitment to the
people that work for us and then we screw it up because we don't'
make it a fun place to work. We don't develop their talents.
And then they go somewhere else and we have to find somebody
else and we have to start the whole process over again.
For transcripts
visit our website somethingyoushouldknow.net
I'm Mike Carruthers and that's Something You Should Know.
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