Transcripts

John Boe:
About 70% of an impact of a face-to-face communication is impacted through body language rather than through the spoken word.

Sales trainer and motivational speaker John Boe is an expert on body language.

It's been proven also, Mike, that body language is much more accurate than what someone might be telling you verbally.

You can't just look at one body language gesture, you have to look at all the body language signals a person is giving. But here's an example…

If a person is asked a question that they should know about (something from their past), their eyes will automatically, if their accessing their past memory, their eyes will go up and to the left, to their left. So, if I ask you a question, for example if I was a border guard, and I asked you where you came from. And as you're answering me your eyes go up and to the right, well now you're accessing the future. So, it would indicate to me you're making up an answer.

John says we instinctively know how to read a person's body language. That's how we often get a gut feeling about someone good or bad. Head movements can also be very telling.

There's neutral that's where the head obviously is straight up and in a neutral position. Head back is superiority. Head forward is interest and head down leaning forward is hostility.

You can link to John's website from ours: somethingyoushouldknow.net. I'm Mike Carruthers and that's Something You Should Know.