Transcripts

Mike Carruthers:
One important business concept you don't hear much about is: appreciation.

Noelle Nelson:
The US Department of Labor says that the number one reason people quit their jobs is lack of appreciation.

Noelle Nelson, author of the book, The Power Of Appreciation in Business.

Appreciation in business is a scientifically demonstrable energy. It's not just a nice way of saying thank you. Appreciation is actually paying attention to, caring about and amplifying the value or the worth of any person or thing. And it responds scientifically to like. In other words when you see the value in someone or something they will respond by giving you value.

When a business adopts a culture of appreciation there are huge rewards above and beyond improved morale and happy people.

Actually the people are happier and morale is better is almost the afterthought. The big payoff has been shown by a very extensive study of some 31 organizations over 26,000 employees, which showed…that companies which recognized employee value, which truly appreciate, have triple the return of companies that don't. So, appreciation is actually incredibly good for your bottom line. So, appreciation is a bottom line, dollars thing, not a feel good.

Tomorrow, the important difference between appreciation and gratitude. I'm Mike Carruthers and that's Something You Should Know.