Mike
Carruthers:
Something's missing in the workplace and it's called conversation.
Eileen McDargh:
I know that when I hear people tell me, "I've never seen
my boss, all I see are emails" - and you don't get emotionally
connected to an email.
Eileen McDargh,
author of the book Gifts
from the Mountain, says someone who hides in their office
and communicates by email with people who are sitting fifteen
feet away is missing a great opportunity.
Electronic transmission
is fabulous for data, for fast stuff that's in and it's out.
But if in fact it's dealing with an issue if there is a problem,
conversation must supersede the electronics. And you even know
that as a customer - how many times have you picked up a phone
and you need help and you get punched around in every voice
mail doom loop and you want to scream and say, "For Pete's
sake give me a person!"
Having conversation
it seems, also improves your brainpower according to a study
done by psychologists at the University of Michigan.
And what they
discovered is that those people who had more social interactions
did better on cognitive tests than the people who did not have
social interaction.
And Eileen says
businesses that understand the importance of social interaction
will always do better.
Now I think the
competitive edge in business today is somebody who answers their
phone. The competitive edge in business is somebody who actually
will allow you to get to a human being.
You can link
to Eileen's website
from ours: somethingyoushouldknow.net
I'm Mike Carruthers and that's Something You Should Know.
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